Privacy Policy
Last updated: February 21, 2026
1. Introduction
CIAD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitive intelligence platform and related services.
2. Information We Collect
Personal Information
When you create an account, we collect information such as your name, email address, company name, and billing information. This information is necessary to provide our services and process payments.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, analysis runs performed, and time spent on the platform. This helps us improve our services.
Competitor Data
Our platform collects publicly available information from competitor websites that you specify for analysis. This data is processed to provide you with competitive intelligence insights.
3. How We Use Your Information
- To provide and maintain our competitive intelligence services
- To process your transactions and manage your subscription
- To send you service-related communications and updates
- To improve and personalize your experience on our platform
- To analyze usage patterns and optimize our services
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We work with third-party providers for payment processing, hosting, and analytics
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication mechanisms, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes. You can request deletion of your data by contacting us.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
8. Third-Party Services
Our platform integrates with third-party services such as Stripe for payments and various AI providers for analysis. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
CIAD Privacy Team
Email: privacy@ciad.app